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Operations & Delivery Management

Operations & Delivery Management

  • Job Role: Operations & Delivery Management
  • Experience: 8–15 years in Operations / Delivery Management
Qualification& Certifications
  • PMP / PRINCE2 (preferred)
  • ITIL / Six Sigma (added advantage)
Job Description
  • Manage end-to-end operations and service delivery
  • Ensure projects are delivered on time, within scope, and budget
  • Monitor KPIs, SLAs, and overall performance metrics
  • Lead cross-functional teams and drive operational efficiency
  • Identify risks, resolve escalations, and ensure quality standards
  • Implement process improvements and best practices
  • Engage with clients and stakeholders for smooth delivery
  • Drive continuous improvement and customer satisfaction.
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